Your retail management system purchase is not simply a transaction.
With ECRS, it is the beginning of a technology success partnership. ECRS is accessible, dedicated, and committed to your continued prosperity. Our specialized teams of retail experts will be ready to help you at every step of the onboarding process. Once you’re up and running they’ll keep you moving with world-class support, and help you grow to new levels of success with expert consultation.
We're here to get you started.
Our Certified Onboarding Team is available as soon as you become a member of the ECRS community. Our project management specialists, database integrity experts, and implementation crew will make sure that your switch to CATAPULT is seamless.
One of the great things we see about ECRS, besides the software, is the support. Every company says it, that ‘we have the best support,’ but ECRS lives up to its claim.
Managing Partner at Eataly
We’re here to keep you moving.
Our in-house support operation is 100% U.S.-based and operates primarily out of our headquarters in North Carolina. Our account executives serve as friendly, accessible, local points of contact to address your onboarding and technical needs. We’re proud of our dedicated technicians and their award-winning service. They’re proud to serve you.
Award-Winning, U.S.-based Technical Support Team
Customer Care Team
Our Customer Care team is designed to help you in year one and beyond. They’re always there to answer questions about ECRS’ technologies, provide insight, get you connected to the right resources, and process add-on orders and service requests.
Online Support & Resources
Help is never more than a few clicks away. Attend one of our CAT-U Online training sessions, or complete a certification online and become a part of our growing retail success community.
We’re here to help you grow.
Client Engagement Team
Our retail consultants improve operational efficiencies and boost profits. They’re available before and/or after installation. Many come directly from a retail background and together they bring over 35 years of consulting experience to your business. Current consultation services include:
- Smart Launch: For customers who wish to achieve singular project goals over a set time period.
- Success Navigator: For customers who wish to achieve multiple business goals over a long-term period.
ECRS Smart Launch
Smart Launch consultants can help you master different aspects of your CATAPULT technology stack as you plan out a series of near-term tangible goals. They’ll also help you build out a framework for reaching long-term objectives.
Choose from a variety of CATAPULT-focused programs:
Our Success Navigator program provides you with guidance on maximizing retail successes so that you can sustainably grow your enterprise. Discover the freedom to innovate through ongoing strategic consultation and customized solutions. Our industry experts, retail veterans with decades of experience, will work with you to help get the most value out of CATAPULT® and every other dimension of your retail enterprise.
What Does Success Navigator Include?
ECRS’ annual Ignite conference is designed as a meeting of minds on a mission: to build a retail success community. The conference brings together retail and technology executives with industry thought leaders to offer insight, share ideas, and explore innovative solutions that optimize retail performance.