Boone, NC — November 11, 2025 — ECRS, the leading provider of innovative retail technology solutions, is pleased to introduce a strategic partnership with Ricoh USA, Inc., a global leader in digital workplace services and information management. This collaboration will bring onsite service and support to ECRS’s self-checkout products, enhancing reliability and customer satisfaction across retail environments.
Through Ricoh’s Service Advantage program and its extensive service network and proven expertise in managed services, ECRS customers will benefit from faster response times, professional onsite support, and improved uptime for their self-checkout systems. This partnership marks a significant step forward in ECRS’ commitment to delivering seamless, high-performance retail experiences.
Exceptional Service for Innovative Solutions
“Ricoh is proud to collaborate with innovative companies like ECRS to better serve their customers,” said Steve Sanders, Vice President of RICOH Service Advantage. “Our commitment is to deliver exceptional service and support that ensures critical hardware and systems operate at peak performance.”
“We’re excited to work with Ricoh to elevate the service experience and bring a new degree of professionalism to our customers,” said John-Henry Ellis, Senior Product Manager at ECRS. “Ricoh’s reputation for excellence in onsite support aligns perfectly with our mission to provide dependable, cutting-edge retail technology.”
More Services on the Horizon
ECRS and Ricoh are actively exploring expanded support offerings for additional ECRS products, ensuring comprehensive service coverage across the entire ECRS ecosystem.
About Ricoh
Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimize business performance.
Headquartered in Tokyo, Ricoh’s global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organizational capabilities nurtured over its 85-year history. In the financial year ended March 2025, Ricoh Group had worldwide sales of 2,527 billion yen (approx. 16.8 billion USD).
It is Ricoh’s mission and vision to empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
For further information, please visit www.ricoh.com.
About ECRS
Family-owned since 1989, ECRS is a Certified Evergreen® retail transactions and artificial intelligence solutions provider, offering simple, practical solutions that unify operations and empower independent retailers to thrive. ECRS’ revolutionary CATAPULT® POS platform, powered by Unified Transaction Logic®, is the market’s only truly unified transaction platform that seamlessly connects all retail touchpoints. With CATAPULT, all retail touchpoints—including point of sale, back office, self-checkout, deli scale, fuel pump, pharmacy, inventory, loyalty, eCommerce, and enterprise management—share one single transactional logic. Unifying hardware, software, and services, ECRS offers friction-free, cost-saving solutions that make advanced automation accessible while transforming the consumer experience.
Contact
Ryan Reynolds
For Public Relations
800.211.1172
newsroom@ecrs.com