Boone, NC — November 18, 2025 — ECRS, is thrilled to announce the addition of a cutting-edge AI chat assistant to ECRS Docs, the documentation platform for the CATAPULT product suite. This powerful tool improves the sophistication of interactivity between CATAPULT users and ECRS Docs, facilitating highly responsive, accurate answers to the pressing questions customers have about ECRS products.
Streamlining Knowledge Delivery
“Because we have over 1,600 pages of documentation, it’s important that our customers can find the answers to their product questions quickly and efficiently,” stated Burt Aycock, Director of Knowledge Resources at ECRS. “This new AI assistant brings a level of speed and precision that retailers can utilize to get answers instantly.”
A User Centric Interface
The new AI chat assistant embedded in ECRS Documentation.
With the new AI assistant, users benefit from tiered responses to their questions, enabling more natural, conversational interactions than traditional search. Prompts are responded with a simple, concise answer first, followed by an exhaustive description supported by contextualizing examples and links to the source articles. The AI chat assistant also features actionable, context-aware prompts that enable users to clarify follow-up questions based on additional identified content.
Expert-Tested, Customer-Ready
“Technicians on our Core Support team are the best litmus test for this kind of project, so they helped us test the assistant extensively before we enabled it in our live production environment,” said Aycock. “They found it extremely helpful, efficient, and accurate when using it to assist customers, and I’m confident our customers will benefit immensely as well.”
Quality Content for Quality Results
The new AI chat assistant is powered by more than 1,600 pages of high-quality content contained within ECRS Docs, enabling precise and reliable responses that consistently exceed user expectations. ECRS continues to be committed to making significant investments in documentation and knowledge resources to ensure industry-leading customer resources.
About ECRS
Family-owned since 1989, ECRS is a Certified Evergreen® retail transactions and artificial intelligence solutions provider, offering simple, practical solutions that unify operations and empower independent retailers to thrive. ECRS’ revolutionary CATAPULT® POS platform, powered by Unified Transaction Logic®, is the market’s only truly unified transaction platform that seamlessly connects all retail touchpoints. With CATAPULT, all retail touchpoints—including point of sale, back office, self-checkout, deli scale, fuel pump, pharmacy, inventory, loyalty, eCommerce, and enterprise management—share one single transactional logic. Unifying hardware, software, and services, ECRS offers friction-free, cost-saving solutions that make advanced automation accessible while transforming the consumer experience.
Contact
Ryan Reynolds
For Public Relations
800.211.1172
newsroom@ecrs.com