ECRS is forging winning partnerships with grocers across the United States and beyond. Learn how a growing company in Poughkeepsie, New York is utilizing ECRS’ e-Commerce solution, CATAPULT® WebCart™, to exceed customer expectations and build loyalty to their brand.
In part four of a four-part series, viewers can learn more about the order fulfillment process and positive customer experience for Adams Fairacre Farms’ e-Commerce operations. Find out how they:
- Receive and process orders with CATAPULT WebCart and PickAssist™.
- Organize items types for order preparation and delivery.
- Strengthen their relationship with customers throughout the Farm to Car experience.
“We’ve actually had customers come to curbside that have never been in the store. When we first started Farm to Car curbside, we were concerned that we might lose that customer service feel…but we get compliments all the time about how we’re the best in the area.”
Curbside Manager, Farm to Car | Adams Fairacre Farms
For additional videos in this four-part series, please see the Adams Fairacre Farms success story.