In 1989, a young entrepreneur named Pete Catoe began a journey that would lead to what ECRS® is today – an award-winning, innovative retail automation company with thousands of installations throughout the U.S., Canada, and the Caribbean. With a handful of his co-workers, he started a small software company called ECR (Electronic Cash Register) Software Corporation that was based on a simple philosophy: “Develop and deliver commonsense, innovative retail automation solutions that work as advertised. Take care of your customers and employees, and profits will follow.” Catoe’s simple but powerful belief quickly became the foundation of ECRS’s down-to-earth business model. The company’s relentless pursuit of creating the highest quality software products, achieving world-class customer satisfaction, and fostering employee development over 26 years has transformed ECRS into an internationally recognized leader in the retail automation industry.
At ECRS®, we bring together retail software, hardware, and services to create complete, value-based solutions that perform as promised. By creating a framework of optional plug-and-play modules that work seamlessly with our core applications, we give our customers the freedom to choose as much, or as little, automation as their enterprise demands, and to expand their automation framework as their business grows. Exhaustive research, intelligent design, and rigorous pre-market testing ensure that ECRS products integrate smoothly into existing retail environments. By providing our customers with automation tools that put real-time actionable enterprise data at their fingertips, we empower them to compete and expand their business in an increasingly competitive marketplace. ECRS works extensively with our neighbor, Appalachian State University, in research, development, recruitment, and student development.
Why You Get the Best
Because of our desirable, progressive location, we have the unique ability to recruit top-level players in all areas – including development, project management, technical support and industry knowledge more. Our headquarters is located adjacent to Appalachian State University, rated #10, by U.S. News & World Report, among all universities in the southern U.S. We have many graduates from this esteemed university and play an active part in the Computer Science and business programs directly through scholarship funds awarded annually to deserving students. Due to our Boone, NC location, we attract outdoor-lovers, adventure seekers, and industry POS specialists looking to expand their careers within a dynamic live and work environment. Because of our ideal work environment, ECRS has one of the lowest employee turnover rates in the retail automation industry allowing our customers to have access to our extensive years of experience knowledge.
We provide local service through our partners regional sales executives, implementation specialists and client strategic success advisors located throughout the United States. Our solutions have been successfully implemented in stores (large and small) located in all 50 states, Canada, Russia, and the Caribbean.
We Appreciate Our Customers, Community , and Employees
ECRS’ builds all of their retail success systems themselves using market research, industry best practices and from the input of our thousands of clients nation-wide. This foundation helps us craft operating platforms that helps single unit operators and 1000 unit conglomerates increase unit profitability, improve operational efficiencies and gain a competitive edge.
“ECRS has always been about making our customer’s lives better, but we are also intent on making our work environment better too. The very idea of ECRS was born out of defiance of big business ways.” – Pete Catoe
We also believe strongly in supporting our local community and children’s charities throughout the world. It is part of our individual and corporate responsibility to make the world a better place.
Who Are Our Customers
Since 1989, we have amassed thousands of customers, internationally located. ECRS customers span across verticals including: grocery/supermarket, natural food, speciality, convenience, pharmacy, pet, beverage/spirits, and hospitals/health systems. ECRS clients range from single-store operators to one thousand store chains. Our POS success systems adapts to our client’s needs and reaches its highest potential in demanding, high volume, multi-store environments where growth, controls and profitability are key business drivers.
Awards & Recognition
2013 – 2015
- RIS Software LeaderBoard #1 Overall Category and Top 20 LeaderBoard
- #1 Leaders in Quality of Support
- #1 Leaders in Customer Satisfaction by Grocery Retailers
- #1 Overall Leaders in Grocery
- #1 Mid-Size Vendor Leaders
- #1 Broad Suite Vendor Leaders
- #1 Leaders in Quality of Support by Tier One & Mid-Size Retailers
- Watauga County Business of the Year
- Top 20 Most Promising Retail Technology Solution
- “Vity” Award Winner for Best Computerized Point of Sale System (Vitamin Retailer Magazine) – 2010, 2012, 2013, 2014
- Progressive Grocer Tech Award Winner for Rollin’ Oats implementation of automated inventory & replenishment
- Inc 5000 2015
- RSPA Customer Engagement Technology 2015