Catapult® remote printing facilitates order transfer from point of sale to remote printer locations within a retail store. The typical use case for this would be a retail setting with a deli, coffee bar, or other food service area; however, this functionality can be used for any type of remote order fulfillment.
Catapult’s remote printing functionality allows the merchant to print prep tickets for food and beverage orders that are submitted at the point of sale to printers located at multiple prep stations within the store. This functionality is used in conjunction with a network printer that, with an optional splash guard and notification buzzer, is specially designed for food preparation environments. Retailers may install, and link, multiple kitchen printers within their location as needed for optimum efficiency and service.
Catapult Remote Printing Features
- Printer designation is based from item groups in Catapult. After configuring item groups in Catapult, items will automatically route to the designated printer. Multiple designations per transaction are allowed. For example, a customer orders a coffee and a sandwich. The transaction is automatically split sending the coffee order to the coffee bar printer and the sandwich order to the deli kitchen printer.
- The feature also supports the presence of non-prepared items in the transaction, such as a bag of chips that the customer selects from the shelf. Although processed in the same transaction, such items will only be printed on the customer’s receipt and will not appear on the prep area tickets.
- Prep tickets include the originating terminal, receipt number (for order identification), the customer’s name (if a customer is associated with the transaction), and the items which are to be prepared at the prep station including condiments or any optional item modifications (ketchup, mustard, no pickle, etc.)
- Item images can be used in menus for easy item selection. (Catapult 5.3 TS required for image functionality)
With Web Office® and 5.3 Transaction Server, Catapult allows for the addition of special descriptors to be associated with an item purchased. This is especially important for orders, or items, that typically require additional information for proper fulfillment. For example, a cashier is ringing in a turkey sandwich. The system will automatically display all of the linked items that can be added to the turkey sandwich, such as, mayonnaise, mustard, lettuce, etc. The cashier simply selects the add-on items requested, clicks “OK”, and returns to the POS screen. When the order is sent to the sandwich bar kitchen for fulfillment, the ticket will display all add-ons underneath the main item, in this case, the turkey sandwich. Please note that descriptor items can only be added and not removed. For example, a customer cannot order a bacon cheeseburger with no bacon. They would have to order a cheeseburger and add bacon. Descriptor items can have an associated cost.
Catapult 5.3 Transaction Server and Web Office are required for full functionality, including Modifiers. There is no charge for this software feature, but a remote printer must be purchased.